The small print, in plain English

Paying for your stay

For rooms, payment is due when you book. Room bookings made online are paid securely through our booking system. Paying for the whole house works differently (see below).

We take most major credit and debit cards, including American Express, and cash. We no longer take cheques.

All our prices include VAT.

Cancelling a room

You can cancel a room free of charge until 8pm two days before you arrive. After that, we charge the first night.

The exact deadline is shown when you book and in your confirmation email.

A few events through the year have different terms; we'll tell you when you book if that applies.

Groups and the whole house

We let the whole house at weekends: Friday and Saturday nights, at least two, with Sunday night as an extra if you like. Bank holiday weekends and big events are at least three nights.

Paying for the whole house: a 20% deposit books it. If you change your mind within 48 hours of booking, we refund the deposit; after that it can't be refunded. The balance is paid in one or two further payments, all by six weeks before you arrive. If you book less than six weeks before you arrive, the full balance is due straight away.

Cancelling the whole house: if you cancel at least 12 weeks before you arrive, you get a 50% refund. After that, the booking can't be refunded.

Other group bookings of several rooms need ten days' notice of cancellation.

We'll confirm the price, deposit and dates in writing before anything is booked.

Arriving and leaving

Check in between 4pm and 8pm. If you need to arrive at another time, tell us and we'll give you a door code.

Please leave your room by 10.30am Monday to Friday, and by 11am on Saturdays, Sundays and bank holidays.

Whole-house groups check themselves in with a lockbox code we send before you arrive.

Parking

There are 12 free parking spaces at the back of the house, one per room. Vehicles are left at the owner's risk.

Smoking

Easington House is non-smoking throughout, including vaping and e-cigarettes.

Night workers

We're sorry, but we can't take night workers.

Dogs and pets

Guide dogs and assistance dogs are welcome by prior arrangement. We don't take other pets in individually booked rooms.

On a whole-house let, up to two pets can come; ask us first.